About the Role:
The holiday season is here, and we’re looking for enthusiastic, customer-focused Customer Service Agents to join our team for a leading clothing brand! If you love fashion and enjoy creating memorable customer experiences, this is your chance to shine during our busiest season of the year. You’ll assist customers with product inquiries, orders, returns, and exchanges—helping them look and feel their best for the holidays.
Key Responsibilities:
- Handle customer inquiries about products, sizing, availability, and orders.
- Assist with returns, exchanges, and order tracking for seamless seasonal shopping experiences.
- Resolve customer concerns professionally, escalating issues when necessary.
- Stay updated on the latest products, promotions, and company policies.
- Maintain detailed records of all customer interactions.
What You’ll Bring:
- Excellent verbal communication skills with a friendly, customer-oriented approach.
- Minimum 1 year of customer service experience, preferably in retail or e-commerce in a BPO setting.
- Passion for fashion and awareness of current trends.
- Strong problem-solving skills, attention to detail, and adaptability to seasonal schedule changes.
- Comfortable using computer systems and CRM tools.
- Willingness to work onsite at Double Dragon, Pasay.
- Flexibility to work evenings, weekends, and holidays during peak season.
