Job Summary:
The Customer Service Team Leader will be responsible for managing and supporting a
team of Customer Service Representatives to ensure excellent service delivery, strong
performance outcomes, and adherence to operational standards. This role requires handson leadership, strong analytical skills, and experience in E-commerce or Retail support
environments.
Qualifications / Requirements:
- Minimum of 1 year of experience as a Team Leader or Supervisor, preferably
handling an E-commerce or Retail account. - Strong background in coaching, performance management, and Root Cause
Analysis (RCA). - Proficient in data analysis, performance reporting, and presentations.
- Familiar with Shopify, Gorgias, or similar E-commerce support tools.
- Willing to work onsite in Pasay City
Key Competencies:
- Strong leadership and people-management skills
- Analytical and problem-solving capabilities
- Effective communication and stakeholder management
- Results-driven and detail-oriented
