Reporting to: Team Leader
Job Summary:
A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Qualifications:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- Amenable to work on a shifting schedule.
- Willing to work in Double Dragon Pasay.
- Good command of the English language.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
Experience:
- Customer Service Representative: 1 year (Required)
