Privacy Policy

Reliasourcing is committed to protecting the privacy of its users. This Privacy Policy describes how Reliasourcing collects, uses, and safeguards the personal information you provide on our website https://www.reliasourcing.com/

Information Collection
We may collect personal information such as your name, email address, mailing address, phone number, and other contact details when you interact with our website, subscribe to our newsletter, or fill out forms on our site.

Use of Information
We use the information we collect to:

Provide and improve our services to you
Respond to your inquiries and customer service requests
Send periodic emails and newsletters
Personalize your experience on our website
Analyze user trends and preferences
Comply with legal requirements

Data Security
We implement a variety of security measures to safeguard your personal information and protect it from unauthorized access, alteration, disclosure, or destruction.

Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or as required by law.

Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and are not responsible for the privacy practices or the content of such websites.

Cookie Policy
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings.

Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. You are encouraged to review this Privacy Policy periodically for any updates.

Contact Us
If you have any questions about this Privacy Policy, please contact us at 0968 855 9429.

This Privacy Policy was last updated on October 25, 2024.

Data Privacy Statement

Reliasourcing, Inc.

At Reliasourcing, Inc., we are committed to protecting your personal data and ensuring your privacy. This Data Privacy Statement outlines how we collect, use, store, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

Collection of Personal Data
We collect personal data that you provide to us voluntarily through various means, including but not limited to, our website, mobile applications, and customer service interactions. This may include your name, contact information, email address, and other relevant details necessary for us to provide our services.
Use of Personal Data
Your personal data will be used for the following purposes:
- To provide and improve our services
- To communicate with you regarding your inquiries, requests, and transactions
- To comply with legal and regulatory requirements
- To conduct internal research and analysis
Storage and Protection of Personal Data
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely in our systems and is only accessible by authorized personnel.
Sharing of Personal Data
We do not share your personal data with third parties except in the following circumstances:
- With your consent
- When required by law or legal process
- To protect the rights, property, or safety of Reliasourcing, Inc., our customers, or others
Rights of Data Subjects
As a data subject, you have the following rights under the Data Privacy Act:
- The right to be informed about the collection and use of your personal data
- The right to access your personal data
- The right to correct or update your personal data
- The right to object to the processing of your personal data
- The right to request the deletion or erasure of your personal data The right to data portability
Contact Information
If you have any questions or concerns about this Data Privacy Statement or our data privacy practices, please contact us at: Reliasourcing, Inc.
DPO@reliasourcing.com
Changes to this Data Privacy Statement
We may update this Data Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other appropriate means.

This Data Privacy Statement was last updated on October 25, 2024.

Quality Policy

The Quality Policy of Reliasourcing reflects our commitment to maintaining the highest standards of service excellence and continuous improvement. We ensure customer satisfaction, regulatory compliance, and the implementation of a robust Quality Management System to meet and exceed our clients’ needs.

Reliasourcing Inc. is committed to:

Provide excellent customer service and satisfy Service Level Agreements.
Develop highly motivated competent associates.
Collaboration with clients and external parties.
Satisfy applicable customer and regulatory requirements.
Implement a well-defined Quality Management System.
Continual improvement of the quality management system.

Integrated Management System Policy

Policy Statement

Reliasourcing, Inc. is committed to providing high-quality business process outsourcing (BPO) services that meet customer requirements and regulatory standards. We strive to ensure the confidentiality, integrity, and availability of information, and to maintain business continuity under all circumstances. Our Integrated Management System (IMS) combines the principles and requirements of ISO 27001:2022, and ISO 22301:2019 to achieve these objectives.

IMS Objectives

Our IMS objectives are to:

Enhance Customer Satisfaction: By consistently delivering high-quality services that meet or exceed customer expectations.

Ensure Information Security: By protecting our information assets through effective risk management and security controls.

Maintain Business Continuity: By ensuring preparedness, resilience, and rapid recovery in the face of disruptions.

Ensure Compliance: By adhering to all relevant legal, regulatory, and contractual requirements.

Information Security Management

We are committed to:

Risk Management: Identifying, assessing, and mitigating information security risks to protect our information assets (ISO 27001:2022 Clauses 6.1, 8.2).

Confidentiality, Integrity, and Availability: Ensuring that information is accessible only to those authorized to have access, protecting its accuracy and completeness, and ensuring it is accessible when required (ISO 27001:2022 Clause 5.2).

Security Controls: Implementing and maintaining effective security controls as guided by ISO 27002:2022 (ISO 27001:2022 Clause 8.1).

Continual Improvement: Continuously improving the Information Security Management System to enhance overall information security performance and effectiveness (ISO 27001:2022 Clause 10.2).

Business Continuity Management

Business Continuity Management

We are committed to:

Preparedness: Identifying potential threats and establishing plans and procedures to ensure business operations can continue during and after a disruptive incident (ISO 22301:2019 Clauses 8.4, 8.5).

Resilience: Building resilience into our processes to minimize the impact of disruptions (ISO 22301:2019 Clauses 8.1, 8.3).

Recovery: Ensuring rapid recovery and resumption of critical business functions following a disruption (ISO 22301:2019 Clauses 8.4, 8.5).

Continual Improvement: Continuously improving the Business Continuity Management System to enhance organizational resilience and ensure its ongoing suitability, adequacy, and effectiveness (ISO 22301:2019 Clause 10.2).