This case study explores the successful partnership between Reliasourcing and a tech-driven loan processing company aiming to enhance efficiency and scale operations. Faced with increasing customer service demands, the client sought a strategic outsourcing solution to streamline loan processing without compromising quality.
Reliasourcing implemented a customized training program focusing on compliance, customer communication, and specialized tasks like Instant Bank Verification (IBV). The structured training approach enabled the client’s team to scale significantly—from 9 representatives to 46—while maintaining high standards. This resulted in a 230% improvement in operational efficiency, higher loan approval rates, and reduced first-payment default rates.
Loan Processing Key Metrics
Approved applications
The partnership between Reliasourcing and the client enabled the latter to concentrate on core business growth while benefiting from expert support in loan processing. This collaboration showcases how tailored outsourcing and continuous training can be pivotal in achieving scalable, reliable operations.
Download the complete case study to discover how customized outsourcing solutions can improve business efficiency.
Looking to streamline your loan processing and scale your operations with expert support? Partner with Reliasourcing for tailored outsourcing solutions that drive efficiency, compliance, and growth. Contact us today to explore how we can help your business succeed.
