About the Role:
We are looking for enthusiastic and customer-focused Customer Service Agents to join our team for a leading clothing brand. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently. If you are passionate about fashion and delivering exceptional customer experiences, this is your opportunity to shine!
Key Responsibilities:
- Manage customer inquiries related to products, sizing, availability, and orders.
- Assist with returns, exchanges, and order tracking, ensuring prompt and seamless resolutions.
- Address and resolve customer concerns professionally, escalating issues as necessary.
- Stay informed about the product line and company policies to provide accurate and helpful information.
- Maintain detailed and accurate records of all customer interactions in the system.
What You’ll Bring:
- Strong verbal communication skills with a professional and customer-oriented approach.
- At least 1 year of experience in customer service, preferably in retail or e-commerce account in BPO Setting.
- Passion for fashion and familiarity with current trends.
- Problem-solving skills, attention to detail, and adaptability to shifting schedules.
- Proficiency in basic computer systems and CRM tools.
- Amenable to working onsite at Double Dragon, Pasay.
- Shifting schedules to support 24/7 customer operations.
- Availability to work evenings, weekends, and holidays as needed.
Join Us Today!
If you’re ready to represent a dynamic clothing brand and provide world-class customer service, apply now and be part of our growing team in Double Dragon, Pasay!
