About the Role:
We are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online shopping experience.
Key Responsibilities:
- Respond promptly to customer inquiries via chat and email regarding orders, payments, returns, and product questions.
- Resolve customer complaints or issues with professionalism, empathy, and efficiency.
- Update and maintain customer information in internal systems.
- Process returns, refunds, cancellations, and order modifications accurately.
- Collaborate with warehouse, logistics, and operations teams to ensure timely fulfillment and delivery.
- Maintain high customer satisfaction and contribute to improving support processes.
- Monitor chat and email queues to meet daily service targets.
Qualifications:
- At least 1 year of experience in non-voice customer support, preferably in e-commerce.
- Strong written communication and typing skills.
- Familiarity with e-commerce platforms and online order management.
- Ability to multitask, prioritize, and handle high-volume inquiries.
- Problem-solving mindset and attention to detail.
- Willingness to work onsite in Pasay and adhere to assigned shifts.
Preferred Skills:
- Experience with platforms like Shopify, Lazada, Shopee, TikTok Shop, or similar.
- Basic knowledge of Adobe Photoshop or Canva for product inquiries is a plus.
