Reliasourcing is once again proud to be featured in the Philippine Daily Inquirer, one of the country’s most respected news outlets. The latest article, AI in Outsourcing: Reliasourcing Sees AI as a Tool to Empower, Not Replace, Human Talent, focuses on our innovative and people-first approach to artificial intelligence in the outsourcing industry.
AI as a Co-Pilot, Not a Replacement
In the feature, our Co-Founders, Yoray Ofek and Amir Borsok, emphasized how AI is integrated across our operations. Specifically, they noted that it serves as an assistive tool. Furthermore, our operations deploy AI to boost efficiency through real-time chat support, voice transcription, and advanced analytics. Importantly, we ensure that human talent remains at the heart of every process.
“Reliasourcing’s not going to replace agents, we’re here to equip them with AI superpowers,” Amir shared, reinforcing our mission to enhance, not replace, human capabilities.
The article highlights our adaptability as a young organization, specifically being able to adjust quickly to client needs and technological advancements. Moreover, in our partnerships involving AI-driven outsourcing solutions, our teams play essential roles in developing, validating, and optimizing AI-powered products. As a result, we remain responsive to the ever-evolving market landscape.
While AI offers speed and precision, human connection remains irreplaceable. As CEO Yoray Ofek noted, the Philippines’ cultural empathy and communication skills set it apart in the global outsourcing landscape. These service-oriented qualities are ones that no machine can replicate.
Getting Recognized for People-First Tech
This marks our second Inquirer feature, following our earlier spotlight on strengthening inter-state business relations. Both features underscore our dedication to blending innovation with our core value: empowering people.
Read the full article on Inquirer’s website to learn more about how Reliasourcing is shaping the future of outsourcing with AI-powered, human-centered solutions.
About Reliasourcing
Reliasourcing is a premier outsourcing solutions provider in the Philippines. We deliver tailored services that help businesses across industries achieve operational efficiency and scalability. With a focus on customer experience and innovation, Reliasourcing continues to be a trusted partner in unlocking potential through outsourcing.
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