Reports to: Community Manager

Hourly expectation: 40 hours per week (FT)/ 20 hours per week (PT)

Mandatory Weekend & Evening Shifts Weekly

Job Overview:

This Community Admin role will help support the client’s Ambassador Community team in a wide variety of day-to-day operations. A large portion of this role will involve reviewing ambassador applications and content submissions for our ever-growing brand community.

Responsibilities:

Community Support

  • Support on the day-to-day engagement of the client’s community channels. Be both proactive and reactive with the community, engaging across questions, comments, and support requests efficiently.
  • Careful review and consideration of ambassador applications.
  • Maintain and clear the community platform’s ambassador submissions from pending applications, content submissions, document submissions, etc.
  • Maintain a unified brand voice across different insider social and chat channels and ensure responses are consistently conveying appropriate brand TOV.
  • Contribute ideas and suggestions for fostering community growth and enhancing customer satisfaction and community experience.

Operational Support

  • Provide essential administrative support to ensure the smooth operation of the community team and ambassador relationships; this will be varied, but some examples could include sending packages, tracking packages, updating external communications, meeting notes, etc.

Send outs Management

  • Coordinate and manage send outs, whether they are gratis or otherwise.
  • Ensure that send outs are processed efficiently and in compliance with company guidelines.

Social Media Engagement

  • Respond to community inquiries across all brand insider channels daily
  • Engage effectively and in a timely manner with brand ambassador posts across Facebook, Instagram, and TikTok.
  • Be responsible for downloading and tracking ambassador social media posts

Skills and Requirements:

  • Must be comfortable working regular weekly evenings and weekend shifts to adhere to regular community activity
  • Highly organized and able to manage multiple projects simultaneously
  • Knowledge of current trends in brand and community marketing
  • High-level attention to detail as workload can be repetitious
  • Excellent writing skills and experience drafting copy
  • Ability to multitask and prioritize work effectively
  • Self-starter and able to work independently
  • Communicate proactively and take initiative across all tasks and projects