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Trends & Insights

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AI and Automation The Promise and the Pitfalls

AI and Automation in Outsourcing: The Promise and the Pitfalls

In 2025, artificial intelligence equals infrastructure. Within the global outsourcing industry, AI and automation are changing how businesses work, expanding the horizon of what can be streamlined, predicted, or executed without human hands and offering speed, precision, and scalability, from backend analytics to customer service bots. But beneath the surface...
  • June 3, 2025
  • Written by: J.C. Lopez
AI and Automation The Promise and the Pitfalls

AI and Automation in Outsourcing: The Promise and the Pitfalls

  • June 3, 2025
  • Written by: J.C. Lopez
State of Outsourcing in 2025 Current Trends

State of Outsourcing in 2025: Current Trends

  • May 28, 2025
  • Written by: J.C. Lopez
MRT-3 Extends Operating Hours for Filipino Workers

Better, Safer Commutes for BPO Agents: MRT-3 Extends Operating Hours

  • March 21, 2025
  • Written by: J.C. Lopez
More-Job-Seekers-More-Hiring-Potential

More Job Seekers, More Hiring Potential: The Growing PH Talent Pool

  • March 6, 2025
  • Written by: J.C. Lopez
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