How does a fast-growing branding tech company turn overwhelming customer support demands into a revenue-driving advantage? In our latest case study, discover how a global AI-powered design platform partnered with Reliasourcing to build a flexible, 24/7 support team that stabilized service and unlocked significant financial results.
With soaring call volumes consistently challenging the customer support team and the increasingly diverse needs of a broad customer base, the client found it imperative to implement a robust and scalable solution that would safeguard their satisfaction scores and facilitate ongoing growth in their business operations.
To address these needs effectively, Reliasourcing took the initiative to deploy a team of specialized agents meticulously trained in various essential skills, including proactive engagement techniques, upselling strategies, and empathetic communication methods to ensure that every customer interaction was handled with the utmost care and professionalism.
Key Metrics
- CSAT improvements from 3.7 to 4.7 in just six months
- Productivity growth to over 95%
- Over $3.8 million in total revenue generated through support-driven retention and upsells
The partnership turned customer service from a cost center into a strategic engine for loyalty and profitability.
Download the full case study to see how the right support model can redefine success for high-growth companies.
Looking to transform your customer support into a growth engine? Partner with Reliasourcing for customized outsourcing solutions that boost customer satisfaction, drive revenue, and scale seamlessly with your business. Contact us today to discover how we can help you achieve exceptional results.
