Main Responsibilities:
- Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
- Diagnose and troubleshoot technical problems, offering timely and effective solutions.
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
- Demonstrate an understanding of API documentation.
- Work closely with clients to guide them through the integration process.
- Build and maintain relationships with clients, understanding their requirements and providing technical support.
- Act as a liaison between clients and internal teams to address and resolve issues promptly.
- Stay updated on industry trends and advancements in payment solutions.
- Contribute to the enhancement of internal processes and workflows for improved efficiency.
Qualifications:
- Proven experience in customer support, payment processing, client onboarding, or related operational roles within the payments or fintech industry.
- Understanding of API documentation and integration processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred:
- Familiarity with Payneteasy or PaymentIQ.
- Ability to read, analyze, log, and troubleshoot technical issues in the payment system.