Industry: Solar / Home Improvement

Position: Telemarketing Agent (Appointment Setter)

Experience Required: Minimum 2 years of call center experience

About the Role

We are looking for a confident, professional, and customer-focused Telemarketing Agent (Appointment Setter) to join our team. The ideal candidate has strong communication skills, a pleasant and clear phone presence, and the ability to consistently deliver high-quality work.

You will be representing a solar and home improvement business, communicating with customers and prospects, and helping provide a positive experience throughout their journey.

Responsibilities

  • Make outbound calls to US Clients
  • Speak with potential customers and identify their home improvement needs
  • Clearly and professionally present our services
  • Qualify potential customers and schedule appointments for our sales team
  • Maintain accurate lead information and call records
  • Follow company scripts, procedures, and quality standards
  • Work toward daily and weekly appointment-setting goals
  • Deliver a professional and positive customer experience on every call

Requirements

  • Minimum of 2 years of call center experience
  • Previous telemarketing, call center, or sales experience is required
  • Fluent in English with a clear, natural English accent
  • Excellent communication and interpersonal skills
  • Pleasant-sounding and easy to understand on the phone
  • High proficiency in English reading and writing
  • Smart, energetic, and highly motivated
  • Strong work ethic and ability to meet performance targets
  • Ability to consistently maintain a high level of performance with minimal mistakes
  • Good grasp of computers, technology, and common software
  • Strong attention to detail and ability to accurately maintain records
  • Ability to follow scripts, procedures, and quality standards

Application Process

To help us evaluate your communication skills and phone presence, please complete the following:

1-Minute Video Introduction

Record a 1-minute video introducing yourself.

Keep it casual, confident, and witty. We want to see your personality and get a sense of how naturally and comfortably you communicate.

You may briefly include:

  • Your name
  • Your call center/customer service experience
  • Your relevant skills
  • Why you are interested in the position
  • A little personality or humor

Example:

Hey! I’m [Name] — professional overthinker, part-time comedian, and full-time human being trying to figure out what I’m doing with my life.

I’m pretty easygoing, always down for a good conversation, good food, and a good laugh. I’m the kind of person who says “I’ll just watch one episode” and somehow ends up questioning my life choices at 3 AM.

Anyway, that’s me in a nutshell. Hopefully we get along — or at least have a funny story to tell afterward.

Submission Instructions

Upload both your video introduction to a Google Drive folder.

Please make sure that:

  • The Google Drive link is set to Anyone with the link can view
  • Both files are uploaded and accessible
  • The files are clearly named
  • The folder follows the required naming format

Required Folder Name

Full Name – CS Specialist

Required File Format

  • Full Name – Video Introduction
  • Full Name – Voice Recording

Once completed, send the public Google Drive link to:

recruitment@reliasourcing.com

After your submission, please wait for further instructions from our recruitment team.

Submitting your requirements promptly will help speed up your application process.